Shipping, Delivery & Local Pickup

Where we ship

SKYNET Store currently ships only to Puerto Rico and eligible addresses in the United States. International shipping is not offered at this time.

Custom and made-to-order products

Many SKYNET products are assembled, configured, tested, programmed, or 3D-printed specifically for each order. Processing time is separate from carrier transit time. In-stock accessories are generally prepared within 2–5 business days. Custom or made-to-order products may typically require approximately 5–15 business days, and complex or high-volume orders may require additional time.

Shipping rates

The store provides a shipping estimate during checkout based on the destination and current store shipping rules. The final shipping amount is displayed before payment. SKYNET may update shipping rates as carrier costs and fulfillment requirements change.

Puerto Rico shipping

Orders may be shipped to eligible Puerto Rico addresses using available carrier services. Delivery estimates begin after the carrier accepts the package.

United States shipping

Orders may be shipped to eligible U.S. addresses. Carrier transit times vary by destination and service.

Local pickup — Ponce or Juana Díaz

Local pickup is available by prior arrangement in Ponce or Juana Díaz, Puerto Rico. There is no shipping charge for local pickup.

Pickup is by appointment only. After the order is ready, SKYNET will contact the customer using the contact information provided with the order to coordinate the pickup date, time, and meeting location. Customers should not travel to a pickup location until SKYNET confirms the appointment.

Identification or order confirmation may be requested at pickup. Orders are not considered picked up until they are released to the customer or the customer’s authorized recipient.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact SKYNET as soon as possible if a correction is needed. Address changes cannot be guaranteed after shipment.

Damaged or lost shipments

If an order arrives damaged, retain the packaging and contact SKYNET promptly with the order number and photographs. If tracking indicates a delivery problem or a shipment appears lost, contact SKYNET so the carrier issue can be reviewed.